Claiming JobSeeker Payment (JSP) 001-19051501

This document discusses how an individual can declare JSP online, or with aid from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers should declare as quickly as possible online through the Services Australia website.

To get approved for JSP an individual should:

– be of certifying age for JSP
– meet Australian residence requirements for JSP
– be jobless, and
– looking for work and going to participate in activities that increase their opportunities of finding a job, or
– not able to work, study or somalibidders.com look for work due to medical condition, illness or injury, or
– employed or studying full time and are not able to carry out these due to a medical condition, health problem or injury and have a job or study to go back to

If the customer has suggested they are not able to work due to a temporary inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW consumers declaring JSP

A DSP customer whose payments have actually been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:

– they are still working 30 or more hours weekly, and
– their earnings falls below the JSP earnings test cut-off

For example, a self-employed DSP client is still working 30 hours weekly, but their earnings has minimized. See Rates and Thresholds.

In all cases, check if the client is qualified to have their DSP restored before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP up to 13 weeks before the first day of eligibility. On the day they become qualified they should supply their checking account balances, proof of earnings and work separation details.

Customers can begin an early claim online. They will have the ability to finish Your individual information, Your scenarios and Your financial information.

If making an early claim after a break in payment of 39 weeks or less, the client will have fewer concerns to address in the .

Customers can not finish Review and Confirm, Next actions or submit the claim online up until within 2 week of being eligible for JSP. They will get a tip alert 14 days before the eligibility date.

An apprehended person may lodge a claim as much as 3 weeks before release from jail. These claims are ruled out early claims as the customer is qualified however not payable when they claim.

Customers moving from a present earnings support payment can lodge an early claim up to 28 days before the date of credentials.

Online claims

Customers should produce a myGov account and connect their Centrelink online account to it.

Once the client has linked their Centrelink online account to myGov, to start an online claim for JSP they need to:

– check in to myGov and access their connected Centrelink online account
– ensure their personal information are correct. From the menu, select the My information > Personal and contact information > My profile to make updates
– from the menu, choose Payments and claims > Claims > Make a claim. For more information, see Claiming JSP online table in the Self-managed tab

Customers declaring or adremcareers.com moving to JSP will see a decreased question set as part of their online claim if they are:

– presently in receipt of an earnings assistance payment, or
– have cancelled from payment in the last 52 weeks

Streamlined claims

In many cases, a job exists to the consumer on their Centrelink online account homepage approximately 28 days prior to losing credentials for referall.us their current payment.

The job will allow the client to undertake a streamlined claim process to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for clients considered not able or inappropriate to complete an online claim or candidates. ACC must likewise be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC implies:

– the consumer can begin a claim online and a Service Officer can take it over, or
– a Service Officer can help a customer begin a claim which can then be completed by the consumer in their Centrelink online account

Remote customers

If the client lives in a remote location and generally utilizes an agent, Remote Service Centre, or phone to do company and is not able or unsuitable to complete an online claim, the client should be moved to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) group offers specialised remote service for determined remote consumers.

The consumer needs to have:

– the remote sign revealing on the Customer Overview, or
– a property address in a remote place

To examine the address is in a remote place:

– search the town name in Office Locator
– see the Towns Result List
– see the Remoteness column

Customers with nominee plans

Correspondence candidates can submit an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to claim JSP on behalf of their principal, provide an online claim initially. If they decline the online claim deal, a Service Officer must run Assisted Customer Claim (ACC) with the candidate.

If a candidate is declaring on behalf of a person, encourage the candidate to help the individual claim JSP using the individual’s Centrelink online account. If the candidate is unable or unwilling to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some situations, it may not be affordable for a client to complete all Required jobs prior to sending their claim. These consist of exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to a Location of Lower Employment Prospects (MALEP)

Do not undertake any MALEP assessments. The Department of Social Services (DSS) have paused all Transferring to an Area of Lower Employment Prospects (MALEP) assessments.

If the customer has actually moved address within the previous 26 weeks, Services Australia must identify if they have minimized their work potential customers by moving to a new location.

If this is the case, the Service Officer should investigate a possible MALEP work associated exemption duration.

Unemployed due to a voluntary act or misbehavior

If the customer has actually voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to declaring, an unemployment failure or an Unemployment Non-Payment Period (UNPP) might have taken place.

Do not generate compliance action till the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is gotten to identify a non-compliance occasion has occurred.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most task applicants are subject to RapidConnect and are encouraged of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job applicants who are eligible for a referral to a Workforce Australia or other professional supplier, will have a preliminary visit booked during the Participation Interview. Attending this very first service provider visit is understood as the task hunter’s RapidConnect requirement.

In many cases, meeting RapidConnect requirements will figure out the start date of the task hunter’s income support payment. Note: this goes through task candidates fulfilling any waiting periods and credentials requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer brand-new task hunters to the Workforce Australia online employment service. This leaves out task applicants living in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single client aged 55 years and over who have actually been receiving an income assistance payment or allowance for 9 or more constant months might be entitled to a higher rate of payment. The system will immediately calculate this and apply the suitable rate for eligible clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data might present to consumers throughout their online claim. Employer details, name and ABN, will exist to the client if STP information is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the option to confirm the employer within the claim. If a client verifies the company, as soon as on payment, STP pre-filled earnings will be provided to the client when they report. If the consumer does not validate the employer, when on payment, the STP employer may provide to the customer again when they report.